Carve-out of an IT solution provider

Problem

  • The very successful SaaS (Software-as-a-Service) solution provider is to be separated out from the group IT department
  • The aim is to create in-house data centers and client landscapes and to transfer them to an outsourcing partner. Operation of applications and services are to remain with the SaaS provider
  • Precise definitions and details of implementation are still outstanding

Contribution of ResultONE

  • Setup of the overall project, due diligence mode for data collection and definition of the current mode of operations
  • Definition of the future mode of operations, essential service content and SLAs
  • RFI/RFP with potential providers, resulting in ranking of providers, setup of basic design of framework agreement and service calls
  • Initiation of essential process adaptations, involvement in organization of transition and transformation, support for creation of the future mode

Outcome

  • Service partners selected are highly competent and motivated, collaboration is working well
  • Smooth transition with no detectable impacts on end customers

Questions?

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