Success Story

Consolidation of outsourcing strategy and implementation, preparation for tender process

Problem

  • At group level the theoretical decision in favor of outsourcing significant parts of the IT infrastructure and IT operations has been taken, but the choice of partners has not yet been made
  • The details and extent of outsourcing in individual countries have not yet been confirmed, nor have the achievable savings through minimization of redundancies, consolidation of reserves and other measures
  • Various shortcomings, in particular in the area of backup and disaster recovery, must be rectified

Contribution of ResultONE

  • Completion of due diligence checks in the countries with on-site IT personnel, creation of system and application overviews, preparation of data, commercial evaluation of various measures and identification of achievable savings potential
  • Specification of the outsourcing strategy and country specific description of the respective outsourcing depth (which servers and systems remain with the customer, which do not), quick wins and sequences of implementation
  • Development of effective backup/restoration concepts and the necessary network topologies

Outcome

  • The foundations have been prepared for further decisions in the context of various management board presentations
  • The basis for subsequent tender processes has been put in place, suggestions for evaluation of potential outsourcing partners have been prepared

Questions?

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