Problem
- Over the years, various telephone systems were purchased by the individual organizational units
- The knowledge about the systems, implemented functions, line and connection logic is increasingly being lost, there are hardly any knowledge carriers available now
- The envisaged continuous transition to new, future-oriented telephone systems is uncertain
Contribution of ResultONE
- Collection and analysis of the current status
- Collection and documentation of the current processes and responsibilities
- Determination, coordination, and implementation of the first quick wins
- Development of migration scenarios and migration projects for the entire telephone system network
- Reduction in associated costs and highlighting of further potential savings
- Adaptation of the processes and responsibilities to current and future conditions and requirements
Outcome
- Rapid savings achieved through quick wins
- Telephone systems have been consolidated and dismantled
- Most participants were able to migrate to a new system
- Special telephone services are being provided on a small telephone system or these services are bought in
- Processes and responsibilities are newly regulated