Whether blackout, crime, terrorist or cyber attack, fire, natural disaster, pandemic, or other challenges: The ability of companies and IT organizations to act in a targeted manner even in the event of a problem, to remain able to act successfully and as uninterruptedly as possible even under changed conditions, is essential. Resistance to disruption is a key building block for sustainable success.
We advise, support, and accompany in the preparation for emergencies and crises, their successful management as well as measures for continuous and sustainable improvement. In the process, we determine whether and in what form there is a need for action and potential for improvement.
Preparations for emergencies and crises are usually based on the analysis of business processes, key resources, and their criticality or vulnerability in the event of a problem. Business impact analysis and risk management are used to assess potential impacts and define precautionary measures to minimize or mitigate risks.
The resulting emergency plans or crisis manuals contain defined countermeasures for the various events, instructions for employees etc., required action plans, checklists, alarm chains, responsibilities, and even the establishment of crisis teams and operations centers.
Contingency planning also includes planning for post-crisis recovery: Checks on what specifically needs to be observed during the emergency or crisis, prioritization, responsibilities, etc. in order to be best prepared for the subsequent restart and to support it in the best possible way.
Concrete exercises and training, simulations, playing through crises, and real tests are key drivers of improvement. Simple checks to see whether everyone knows what to do in the event of an incident and whether instructions are known or understood are usually the first steps.
Experience shows again and again: Only what is actually prepared and practiced — what is actually available and tested — works!