Problem
- The very successful SaaS (Software-as-a-Service) solution provider is to be separated out from the group IT department
- The aim is to create in-house data centers and client landscapes and to transfer them to an outsourcing partner. Operation of applications and services are to remain with the SaaS provider
- Precise definitions and details of implementation are still outstanding
Contribution of ResultONE
- Setup of the overall project, due diligence mode for data collection and definition of the current mode of operations
- Definition of the future mode of operations, essential service content and SLAs
- RFI/RFP with potential providers, resulting in ranking of providers, setup of basic design of framework agreement and service calls
- Initiation of essential process adaptations, involvement in organization of transition and transformation, support for creation of the future mode
Outcome
- Service partners selected are highly competent and motivated, collaboration is working well
- Smooth transition with no detectable impacts on end customers