Problem
- For the introduction of a functioning IT organization across the individual national organizations of a corporation, stringent IT governance is required.
- The present virtual organization has not been accepted in the individual countries because of many differences of interpretation, conflicts of interest (concern of a loss of control) and governance regulations that are being circumvented
Contribution of ResultONE
- Review of existing governance, agreement of necessary changes
- Development of regulations for international matrix responsibility structures with corresponding decision-making and escalation structures, system of rules for taking (technical) decisions
- Processes, scoring models and coordination structures to ensure international prioritization of requirements with simultaneous consideration for relevant national interests
Outcome
- Involvement in decisions, greater transparency for decisions taken and clear communication significantly improves management and employee acceptance in the separate organizations
- Essential committee structures and signature regulations for national board decisions have been established
- Group CIO represents IT on all matters in international CEO meeting