Problem
- The customer ordered a turnkey solution under conditions that were bad for it
- Many delays in delivery, reductions in function, quality problems, ongoing additional demands. Supplier problems such as widespread sites, a lack of internal communication and language problems were passed on to the customer (“contributions of the customer inadequate”)
- Extreme commercial exploitation of the de facto monopoly situation by the supplier
- Customer was barely able to control the partner or confront it effectively
Contribution of ResultONE
- Setup of effective project organization
- Overall professionalization of the actions of the customer in relation to the partner: setup and establishment of risk and claims management, defined change request and quality management, regulation of the customer’s contribution obligations, records, …
- Ongoing coaching of the project manager in dealing with partners and decision-makers
Outcome
- Assertion of the customer’s interests and establishment of effective collaboration
- Definition and implementation of a solution that is effective for the customer