Problem
- Ongoing, recurring escalations by the customer concerning the offshore factory for software development because of problems relating to value for money, delivery reliability and delivery quality
- Inside the factory, the development model and offshore/onshore distinction is driving costs
- After a contract term of almost two years, penalty claims by the customer are on the agenda
Contribution of ResultONE
- Redesign of the organization and distribution of the onshore/offshore development team
- Direct participation in customer/project portfolio and project team meetings
- Update of the development processes and relevant responsibilities (user story, use cases, technical design, maintenance programming, etc.)
Outcome
- On-site “System Heads” manage the offshore development resources
- Precise forecasting of the development resources established
- No more delays in deliveries, delivery quality has improved
- Escalations virtually zero after 6 months
- No penalty claims after 6 months and simultaneously highest level of function points delivered
- Demonstrable increase in sales with early integration into projects