Problem
- A large service provider is struggling with the takeover of the IT units of its customers for inclusion in its standard IT service portfolio, often associated with unexpected costs
- Promises given in advance are often difficult to keep, unexpected technical challenges and essential service configurations are strong drivers of costs and complexity
- The awareness of problems at the individual levels varies, the takeovers themselves rely heavily on the individual actions of the project manager concerned
Contribution of ResultONE
- In line with customer requirements, development and implementation of a standard takeover process, standard content of due diligence checks and checklists
- Raising of awareness, improvement in knowledge of due diligence and assessment of technical and commercial framework parameters
- Provision of training courses and workshops to raise awareness of takeovers, improve knowledge of due diligence and procedures, customized to the requirements of the respective report level
Outcome
- Increased transparency about the units to be taken over on the basis of standard due diligence checks significantly minimizes surprises of a technical/content-related nature
- Takeovers themselves run significantly more smoothly and quickly
- Overall understanding of handling takeovers and carrying out due diligence has improved significantly