Strict project, portfolio and resource management, conclusion of sustainable agreements, management of customer expectations and improvements in communication made a significant contribution to a positive change of image
Fast identification of a need for action and definition of effective steps in finding a solution, tough coordination of everyone involved, intensive stakeholder management and transparent reporting and escalation helped to defuse the situation and ensure project success
Consistent establishment of project and activity portfolio management with transparent resource overview and “red line” made a sustainable change to project handling and led to greater appreciation of IT services