Professionalization of a technology startup

Introduction and establishment of integrated product management, quality management and customer and service management were essential elements in the development of a technology start-up into an established solution provider

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How to deal professionally with surprises and challenges, awkward customers and partners. And how to plan for the unplannable.

Assertion of IT interests in a difficult environment

It was possible to significantly improve the provision of IT services, which had been outsourced to several partners, and their quality by means of clever changes to contracts and various adaptations to the services