Supporting the fulfillment of “IT homework” brought significant relief to the new CIO, whose focus on particularly challenging issues led to an overall improvement in the acceptance of IT and its position in the company
The establishment of customer-specific Customer Security Managers is an essential element in the expansion and intensification of the customer orientation of a major IT service provider
Introduction and establishment of integrated product management, quality management and customer and service management were essential elements in the development of a technology start-up into an established solution provider
In a complex environment, the output could be massively increased with the invariant team by setting up a DevOps organization and increasing the degree of automation of the various processes
How to deal professionally with surprises and challenges, awkward customers and partners. And how to plan for the unplannable.
It was possible to significantly improve the provision of IT services, which had been outsourced to several partners, and their quality by means of clever changes to contracts and various adaptations to the services
Improvement in IT service provision through optimization of processes for interaction between agile and traditionally developed systems, including DevOps and CI/CD, integrated view of features, releases and deployments
The benefit of an explicit role of highlighting risks in a neutral and factual way and tracking important mitigation measures transparently has led to greater acceptance of risk management at all levels