Training courses, coaching sessions and practical application of a jointly defined tool kit of methods and instruments succeeded in improving the situation of customer project managers in relation to their clients in the long term
Specific support for a project manager and the project team in dealing with difficult challenges and critical stakeholders made a significant contribution to the success of the project
Definition of clear requirements and regulations for traceability of procedures, decisions and communication and ongoing monitoring of them meant that the company sailed through various audits
The commitment of an external “part-time CIO” allows strong and strategic management of IT deployment even in small and medium-sized enterprises
Standardization of the content of due diligence checks and their completion led to significant simplification in the takeover of small IT units by a large IT service provider and to minimization of unpleasant surprises down the line
Strict project, portfolio and resource management, conclusion of sustainable agreements, management of customer expectations and improvements in communication made a significant contribution to a positive change of image
Fast identification of a need for action and definition of effective steps in finding a solution, tough coordination of everyone involved, intensive stakeholder management and transparent reporting and escalation helped to defuse the situation and ensure project success
Consistent establishment of project and activity portfolio management with transparent resource overview and “red line” made a sustainable change to project handling and led to greater appreciation of IT services