Supporting the fulfillment of “IT homework” brought significant relief to the new CIO, whose focus on particularly challenging issues led to an overall improvement in the acceptance of IT and its position in the company
The establishment of customer-specific Customer Security Managers is an essential element in the expansion and intensification of the customer orientation of a major IT service provider
Introduction and establishment of integrated product management, quality management and customer and service management were essential elements in the development of a technology start-up into an established solution provider
In a complex environment, the output could be massively increased with the invariant team by setting up a DevOps organization and increasing the degree of automation of the various processes
How to deal professionally with surprises and challenges, awkward customers and partners. And how to plan for the unplannable.
The commitment of an external “part-time CIO” allows strong and strategic management of IT deployment even in small and medium-sized enterprises
Fast identification of a need for action and definition of effective steps in finding a solution, tough coordination of everyone involved, intensive stakeholder management and transparent reporting and escalation helped to defuse the situation and ensure project success
A focus on compliance with clear service agreements, close, ongoing consultation with the customer and extensive technical expertise took the project, which had a difficult history, to a successful conclusion