CIO support for IT master plan
Development of a transparent IT master plan, evaluation of risks and potential, initiation of various optimizations and presentation of performance and results increased appreciation of IT services by users
Development of a transparent IT master plan, evaluation of risks and potential, initiation of various optimizations and presentation of performance and results increased appreciation of IT services by users
Fast identification of a need for action and definition of effective steps in finding a solution, tough coordination of everyone involved, intensive stakeholder management and transparent reporting and escalation helped to defuse the situation and ensure project success
During replacement and conversion of large, business-critical IT systems, involvement of external expertise and experience proved to be a crucial success factor both in project management and in technical/content-related tasks
A focus on compliance with clear service agreements, close, ongoing consultation with the customer and extensive technical expertise took the project, which had a difficult history, to a successful conclusion
It was possible to prepare one of the lighthouse projects for convergence of IT infrastructures in different countries for successful completion by getting the suppliers to work closely together and controlling them, and by applying extensive technical expertise
Support for growth through development of IT architecture, system and process roadmaps to support potential products and services, service and billing for end customers and other operators over time
Consistent establishment of project and activity portfolio management with transparent resource overview and “red line” made a sustainable change to project handling and led to greater appreciation of IT services
Decisions in principle for outsourcing have been taken. The specific design of essential processes, organizational arrangements, implementation of contracts, knowledge transfer and support for transitions and transformations helped to implement various outsourcing deals successfully