Redesigning the customer-related organization and processes and close, ongoing consultation with the customer succeeded in finding a sustainable solution to the performance and acceptance problems of the offshore software development factory
The benefit of an explicit role of highlighting risks in a neutral and factual way and tracking important mitigation measures transparently has led to greater acceptance of risk management at all levels
Training courses, coaching sessions and practical application of a jointly defined tool kit of methods and instruments succeeded in improving the situation of customer project managers in relation to their clients in the long term
Specific support for a project manager and the project team in dealing with difficult challenges and critical stakeholders made a significant contribution to the success of the project
Definition of clear requirements and regulations for traceability of procedures, decisions and communication and ongoing monitoring of them meant that the company sailed through various audits
The commitment of an external “part-time CIO” allows strong and strategic management of IT deployment even in small and medium-sized enterprises
For finalization of the outsourcing strategy, assessment of potential savings and creation of transparent principles for further outsourcing tender processes, due diligence checks were carried out in the countries involved
Advice and support for the carve-out of an IT solution provider from group IT and setup of outsourcing as the basis for its service provision